SHIPPING FAQS
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
All of our shirts are printed by hand and custom made at the time of ordering. While most orders ship out on average within 3-7 business days, please allow up to 10 business days for processing, plus 3-5 days for standard shipping. Once your order is processed, you will receive a confirmation email with your tracking info. During holidays or big sales, orders may take slightly longer.Please know your order is important to us and we appreciate your patience! We will always reach out to you if we anticipate additional delays.
DO YOU OFFER PACKAGE TRACKING?
Yes! We will provide you with the tracking number once your package is shipped. A shipping confirmation email will be sent, once your order has left our facility.
WHAT SHIPPING METHOD DO YOU USE?
Standard shipping for orders in the United States are shipped via USPS Ground Advantage or Priority Mail, or occasionally, via UPS.
MY PACKAGE WAS DELIVERED TODAY BUT I CAN’T FIND IT. WHAT SHOULD I DO?
If your address is correct and your tracking shows delivery but you haven't found your package, please check all potential delivery locations at your address. The carrier may have placed it in a secure location, such as under a mat, near a back entrance, or in a separate parcel locker if you have one. Check your mailbox again as some packages come separately from your regular mail. Also, ask others in your house if they may have accepted it.
Some packages may show 'delivered' but arrive within 24 hours. If it has been over 24 hours and you've checked everything, contact your local post office or visit https://faq.usps.com/s/article/Where-is-my-package for further assistance.
MY TRACKING SHOWS DELIVERED, BUT PACKAGE IS STILL MISSING. CAN I GET A RESHIPMENT?
We understand how frustrating it can be when a package shows delivered but doesn't arrive. Please note that once a package is scanned as delivered by the carrier, responsibility shifts to them. Therefore, we're unable to reship missing or stolen packages.
Here's what you can do:
- File a missing mail inquiry with USPS at https://www.usps.com/help/missing-mail.htm to help locate your package.
- File a claim for a stolen package at https://www.usps.com/help/claims.htm if you believe it was taken. We're happy to assist with the claim process if needed. Please note: Claims can take up to 30 days to resolve.
While we can't directly replace your order, we're committed to helping however we can. If you have any questions, please don't hesitate to reach out.
If you have any other questions, please contact us at info@shopotmg.com